Freshworks Cuts 660 Jobs in Global Restructuring to Boost AI and Customer Experience
Freshworks is laying off 660 employees, about 13% of its workforce, as part of a global restructuring aimed at improving efficiency and aligning with key business goals. The changes, which should be completed by December 2024, will cost the company between $11 million and $13 million. The company plans to focus on Employee Experience (EX), AI, and Customer Experience (CX), offering severance and career support to affected employees.
By Avi G
November 7, 2024