Key Points
- Ola Electric reports 99% resolution of consumer complaints.
- CCPA issued a notice over 10,000 complaints against the company.
- Ola has engaged Ernst & Young to improve after-sales processes.
- Plans to expand service network to 1,000 centres by December 2024.
- Aiming to onboard 10,000 partners for sales and service by 2025.
- Launch of an EV Service Training Programme for mechanics.
Looma News
Ola Electric is stepping up, claiming they’ve tackled a massive 99% of consumer complaints. This announcement comes right after the Central Consumer Protection Authority (CCPA) hit them with a notice about over 10,000 complaints. On October 21, Ola shared they’ve resolved 99.1% of these issues, making sure customers are happy.
So what happened? The CCPA alerted Ola on October 7, giving them 15 days to respond, and they delivered! In a stock exchange filing, Ola assured everyone that they have a solid system to handle vehicle-related issues.
To amp up their after-sales service, Ola’s teamed up with Ernst & Young. They’re revamping service processes across the board and digging deeper into tier-2 and tier-3 cities to improve the ownership experience. Their #HyperService campaign aims to double their service centres to 1,000 by December 2024.
With their Network Partner Program, Ola is looking to onboard 10,000 partners by the end of 2025. Plus, they’re launching an EV Service Training Programme to train a whopping 100,000 third-party mechanics on handling electric vehicles.
